Contents Unit 403 Install and configure ICT equipment and operating systems 2
Outcome 1 Prepare hardware/equipment for installation 4 Outcome 2 Install and configure hardware/equipment 6 Outcome 3 Test installed hardware/equipment 8
Outcome 4 Prepare, carry out and document the installation and upgrade of an operating system 9
Outcome 5 Configure and test an installed operating system 11 Unit record sheet 13
Rationale
This unit develops the skills required for candidates to install and configure hardware and systems software to stand-alone or networked PCs.
Learning outcomes
There are five outcomes to this unit. The candidate will be able to:
- Prepare hardware/equipment for installation
- Install and configure hardware/equipment
- Test installed hardware/equipment
- Prepare, carry out and document the installation and upgrade of an operating system
- Configure and test an installed operating system
- Teacher: James Mwangi
Contents
Unit 402 Customer support provision 2 2Unit 402
Customer support provision 2
Outcome 1 Provide technical information and support in response to customer requirements 4
Outcome 2 Identify potential improvements in the customers’ use of resources 7
Outcome 3 Assist in reviews to identify how automated procedures may improve customers’
use of resources 8
Outcome 4 Create routine automated procedures and assist in the creation of complex
automated procedures 10
Unit record sheet 13
- Teacher: James Mwangi